Last Updated: August 2026
Refractory Advantage Consultancy and Safety Tyme are committed to providing responsive, professional support to all clients and prospective clients. As a single‑person consulting practice with limited administrative assistance from the owner's spouse, we strive to address all inquiries promptly and efficiently.
1. How to Contact Support
For all customer support requests, questions, or service enquiries contact:
Refractory Advantage Consultancy or Safety Tyme either by
Phone or Text:
(352) 801-5451
You may also reach us through the form provided below.
2. Response Times
We aim to respond to all general inquiries within 48 hours on business days.
Business Hours: Monday–Friday, 8:00 AM – 5:00 PM (Eastern Time)
3. Support Scope
Customer support includes assistance with:
- General questions about services
- Scheduling consultations or site visits
- Project updates and communication
- Billing or documentation requests
- Website or contact form issues
Technical engineering or refractory guidance is not provided through general support channels and is available only through formal consulting engagements.
4. Emergency or Time‑Sensitive Issues
If you have an urgent operational issue, please indicate this clearly in your email subject line. While we cannot guarantee immediate availability, urgent matters are prioritized whenever possible.
For time-sensitive matters, you may also call or text (352) 801-5451 .
5. Feedback and Improvements
We welcome feedback on how we can improve our customer support processes. Please feel free to share suggestions or concerns at any time.