Last Updated: June 2026
Refractory Advantage Consultancy (“we,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit our website or communicate with us.
We operate as a single‑person industrial consulting practice, with administrative assistance from the owner’s spouse, and collect only the minimum information necessary to respond to inquiries and conduct business.
1. Information We Collect
A. Information You Provide Directly
When you contact us through the website, email, or phone, you may provide:
- Name
- Company name
- Email address
- Phone number
- Project details or technical information you choose to share
We do not request or collect sensitive personal information.
B. Automatically Collected Technical Data
Our website uses only basic, essential technical logs required for security and operation. These may include:
- IP address
- Browser type
- Device type
- Date and time of access
We do not use analytics, tracking cookies, advertising cookies, or behavioral profiling tools.
2. How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Responding to inquiries or quote requests
- Communicating about active or potential projects
- Providing consulting services
- Maintaining internal records
- Ensuring website security and functionality
We do not sell, rent, trade, or share your information with third parties.
3. Data Storage and Security
We implement reasonable administrative and technical safeguards to protect your information, including secure email and document storage, access limited to the owner/operator and, when performing authorized administrative functions, the owner’s spouse. All access is granted strictly on a need‑to‑know basis, and encrypted communication is used where supported.
Client project files and communications are stored only as long as necessary for business, legal, or operational purposes.
4. Cookies and Tracking
This website uses only essential cookies required for basic site operation. We do not use:
- Advertising cookies
- Tracking cookies
- Analytics cookies
- Third‑party marketing pixels
Your browsing activity is not tracked or profiled.
5. Third‑Party Links
Our website may contain links to external websites. We do not control or endorse the content, security, or privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.
6. Confidentiality of Client Information
All project‑related information shared with Refractory Advantage Consultancy is treated as confidential. We do not disclose client information unless:
- You authorize it
- It is required to perform contracted work
- We are legally obligated to do so
Access to client materials is restricted to the owner/operator.
7. Your Choices and Rights
You may request:
- A copy of the information we have about you
- Correction of inaccurate information
- Deletion of your information (unless required for legal or business purposes)
To make a request, please contact us via the contact form below
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision.
9. Contact Information
For questions about this Privacy Policy or how your information is handled, contact:
Refractory Advantage Consultancy
For all privacy‑related requests, please contact us via the contact form below